PlayGo Terms of Service

Effective date: 30 October 2026 · Last updated: 30 October 2026

These Terms are an agreement between you and Donuts Design Pte. Limited (“we”, “us”), a company registered in Singapore, for your use of the PlayGo mobile app and related services (the “App”). They also serve as the end user licence agreement (EULA) for the App. By installing or using the App you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.

1. Eligibility

You must be at least 13 years old to use the App. If you are under the age of majority where you live, you may use the App only with the permission of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for purchases you make.

2. Your account

The App creates a guest account automatically. You may optionally sign in with Google or Apple (or an email code, where offered) to keep your progress, virtual items and Premium subscription across devices. Guest accounts are tied to your device: if you uninstall the App or change device without signing in, your progress, virtual items and Premium benefits may be lost and we may be unable to restore them. You are responsible for activity on your account and for keeping access to your sign-in method secure. You may delete your account at any time as described in the Privacy Policy.

3. License to use the App

We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the App for your own non-commercial entertainment, subject to these Terms and to the terms of the app store you downloaded it from. All rights not expressly granted are reserved by us and our licensors.

The games in the App, their content and the PlayGo name and logo are owned by us or our licensors.

4. Lives, Coins and other virtual items

• The App contains virtual items such as Lives (used to start game rounds), periods of unlimited Lives, and Coins (used, for example, to revive in a game or to buy items inside a game). You may earn them in the App (for example through daily check-ins, gifts, tasks, Premium daily Coins or by watching rewarded ads) or obtain them by purchase.
• Virtual items are a limited license to use a feature of the App. They are not your property, have no monetary or cash value, and cannot be redeemed, exchanged or refunded for real money, goods or anything of value from us or anyone else.
• Virtual items cannot be transferred, sold or traded between accounts or users.
• Spending Coins inside a game. When a game offers a revive or an item for Coins, the price is shown in the game or the App before you confirm, and the Coins are deducted when you confirm. If the game does not confirm that it delivered an item within 5 minutes, the Coins are returned to your balance automatically. Limits may apply to how many revives or how many Coins can be spent in one round or session.
• We may change, limit or discontinue virtual items, their prices, quantities or rules (for example how many Lives a round costs, how Lives recover over time, or the price of a revive), where reasonably necessary to operate or balance the App and in accordance with applicable law.
• Virtual items are lost when you delete your account, when your account is terminated for breach of these Terms, or when the App is discontinued, subject to applicable law.
• Free rewards that contain a random element (such as a mystery daily gift) cannot be purchased with real money.

5. Purchases and refunds

• Purchases (Lives packs, Coins packs, the starter pack and PlayGo Premium) are made through Google Play or the Apple App Store and are subject to their terms and payment policies. Prices are shown in the App as provided by the store, in your local currency, and may include taxes as applicable.
• Some offers are limited to one purchase per account (for example the starter / first top-up pack).
• When a purchase is completed, the items are delivered to your account after our server has verified the purchase with the store. If an item you paid for is not delivered, please contact us (see Section 15).
• All purchases are final and non-refundable, except where required by applicable law or by the refund policy of the store you purchased from. Refund requests are handled by Google Play or Apple under their policies.
• If a purchase is refunded, charged back or reversed, we may remove the corresponding virtual items or Premium benefits from your account.

5a. PlayGo Premium subscription

• Plans. PlayGo Premium is an auto-renewing subscription, offered as a monthly plan (1 month, US$2.99 per month) and a yearly plan (1 year, US$18.99 per year). Prices in other countries are set by the store in your local currency and are shown in the App before you buy; the price shown at purchase applies.
• Benefits. While your subscription is active you get the benefits shown on the subscription screen, including unlimited Lives, 300 Coins every day (50 Coins a day during a free trial), and no need to watch ads for rewards. Daily Coins are added automatically once per day (by your local date) when you open the App; days you don’t open the App are not paid out later.
• Free trial. The monthly plan may include a 3-day free trial for eligible new subscribers (as determined by Google Play or Apple, generally if you have not subscribed or used a trial before). Unless you cancel at least 24 hours before the trial ends, the subscription converts to a paid monthly subscription and you will be charged at the end of the trial. Any unused portion of a free trial is forfeited when you purchase a subscription.
• Payment and renewal. Payment is charged to your Google Play or Apple ID account when you confirm the purchase (or at the end of the free trial). The subscription renews automatically for the same period at the then-current price unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours before the end of the current period.
• Managing and cancelling. You can manage or cancel your subscription and turn off auto-renew at any time in your store account settings (Google Play Store app: Payments & subscriptions › Subscriptions; iPhone: Settings › your name › Subscriptions). If you cancel, you keep the benefits until the end of the period you have paid for. Switching between the monthly and yearly plan is handled by the store.
• Deleting the App or your account does not cancel the subscription. The store keeps charging until you cancel it there.
• Refunds for subscriptions are handled by Google Play or Apple under their policies. If a subscription is refunded or revoked, the Premium benefits end immediately.
• Premium benefits apply to the PlayGo account that was active in the App when you subscribed. Sign in to keep them on other devices or after reinstalling.

6. Ads

The App offers optional rewarded video ads provided by Google AdMob. Depending on where you watch them, a rewarded ad may give you a Life, a short period of unlimited Lives (currently 5 minutes) or a revive in a game. Rewards are granted only after the ad network confirms to our server that the ad was watched, so a reward may take a few moments to arrive. Daily limits apply. We are not responsible for the content of third-party ads.

7. Sharing

You can share games with others using share links and images. Only share with people who are happy to receive them, and don’t use share links for spam. A share link may let us count how many people opened it (see the Privacy Policy).

8. Acceptable use

You agree not to:

• cheat, use bots, scripts, emulators or automation to obtain virtual items or rewards, tamper with games or the App’s communication with our servers, or exploit bugs or errors (please report them to us instead);
• create multiple accounts to abuse gifts, tasks, trials or other promotions;
• interfere with, disrupt or attempt to gain unauthorised access to the App, our servers or other users’ accounts;
• copy, modify, reverse engineer, decompile or extract the App or its games, except where permitted by law;
• use the App for any unlawful purpose or in breach of these Terms;
• upload a profile picture or nickname that is unlawful, infringing, or offensive.

If you breach these Terms we may, acting reasonably, remove improperly obtained virtual items, suspend or terminate your account.

9. Changes and availability

We may update, change or remove features or games, and we may suspend or discontinue the App, with or without notice where permitted by law. We do not guarantee that the App will be available at all times or be free of errors.

10. Disclaimers

To the maximum extent permitted by law, the App is provided “as is” and “as available” without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes rights you have as a consumer that cannot be excluded by law.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of data, virtual items or profits. Our total liability to you for all claims relating to the App is limited to the greater of (a) the amount you paid for purchases in the App in the 12 months before the claim, or (b) SGD 100. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law.

12. Termination

You may stop using the App and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms or if required by law. Sections that by their nature should survive termination (including 4, 5, 10, 11 and 13) will survive.

13. Governing law and disputes

These Terms are governed by the laws of Singapore. The courts of Singapore have non-exclusive jurisdiction over any dispute arising out of or relating to these Terms. If you are a consumer, you may also have the right to bring proceedings in the courts of the country where you live, and nothing in this section affects mandatory consumer protection laws that apply to you.

14. App store terms and changes to these Terms

If you downloaded the App from the Apple App Store, you acknowledge that these Terms are between you and us only, not Apple; Apple is not responsible for the App or its content, has no obligation to provide maintenance or support, and is a third-party beneficiary of these Terms with the right to enforce them against you. If you downloaded the App from Google Play, the Google Play Terms of Service also apply.

We may update these Terms from time to time. We will post the new version on this page and update the “Last updated” date. If the changes are significant, we will notify you in the App before they take effect. Continuing to use the App after changes take effect means you accept the updated Terms.

15. Contact

Donuts Design Pte. Limited
In the App: My Games › Settings › Help & Support
On the web: api.playgo.donutsdesign.sg/contact
Address: 22 Sin Ming Lane, #06-76, Midview City, Singapore 573969