Delete your PlayGo account

Delete it in the app

You can delete your account yourself, right away, from inside PlayGo:

1. Open PlayGo and go to the My Games tab.
2. Tap the Settings (gear) icon at the top right.
3. Playing as a guest? Tap Account at the bottom of Settings, then tap Delete Account.
   Signed in (Google, Apple or email)? Tap your profile card to open Edit Profile, then tap Want delete account?
4. Pick a reason or tap Skip, then tap Delete Permanently.

Deletion happens immediately and can’t be undone.

What gets deleted

• Your profile: display name, email address and profile photo
• Your sign-in links (Google, Apple, email)
• Your Lives, Coins, check-in and gift progress
• Your favorites and recently played games
• Your notifications, notification settings and feedback messages
• Your subscription status on our side

What we keep

• Purchase records (order number, item, date) are kept so the same purchase can’t be claimed twice and for accounting. After deletion they are no longer linked to you.
• App usage analytics (events such as which games were opened, with a device identifier) are kept for up to 90 days and then deleted automatically.
• The deletion reason you choose in the app, without anything that identifies you.

Deleting your account does not cancel a Google Play or App Store subscription. To stop being charged, cancel it in your store’s subscription settings (Google Play Store app: Payments & subscriptions → Subscriptions; iPhone: Settings → your name → Subscriptions).

Can’t open the app?

If you’ve uninstalled PlayGo or can’t open it, send us a request using our account deletion request form. Tell us how you signed in (Google, Apple or email) and the email address of that account, so we can find it. We’ll confirm the account is yours before deleting anything. Guest accounts that never signed in can only be deleted in the app.